Privacy Policy – Website & Hôtel de la Paix

1. Introduction

This Privacy Policy describes how Hotel de la Paix] collects, uses, protects and shares your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

By using our website or services, you are accepting the practices described in this policy.

2. Data controller

Hôtel de la Paix: 46bis rue Pierre Mauroy 59800 LILLE Tel : 03 20 54 63 93 Mail : direction@hotel-la-paix.com

The data controller is the person responsible for determining the purposes and means of data processing.

3. Personal data collected

We may collect the following categories of data:

3.1. Data supplied directly by the user

• Last name, first name
• E-mail address
• Phone number
• Postal address
• Booking information
• Payment information (processed by a secure service provider)

3.2. Automatically collected data

• IP address
• Navigation data
• Cookies and trackers
• Terminal technical data

3.3. Data collected for hotel services

• Check-in information
• Stay preferences
• Booking history
• Data required for billing

4. Purposes of processing

Your data is collected for the following purposes:

• Reservations and stay management
• Response to form requests
• Customer relationship management
• Sending commercial information (with consent)
• Improving the site and the user experience
• Payment security
• Compliance with legal obligations (hotel register, invoicing)

5. Legal basis for processing

Treatments are based on :

• Performance of a contract (reservation, stay)
• Consent (newsletter, non-essential cookies)
• Legitimate interest (service improvement, fraud prevention)
• Legal obligations (passenger register, accounting)

6. Data recipients

Your data may be transmitted to :

• Technical service providers (hosting, PMS, channel manager)
• Payment service providers
• Internal hotel services
• Administrative authorities in cases of legal obligation

No data is transferred or sold to unauthorized third parties.

7. Shelf life

Data is kept only as long as necessary:

8. Cookies and trackers

The site uses cookies to :

• Audience measurement
• Improve navigation
• Offer personalized content

An RGPD-compliant consent banner is displayed on the first visit.

9. Your rights

In accordance with the RGPD, you have the following rights:

• Right of access
• Right of rectification
• Right to object
• Right to erasure
• Right to restrict processing
• Right to portability
• Right to withdraw your consent at any time

To exercise your rights: direction@hotel-la-paix.com: Att: RGPD de l’Hôtel de la Paix]

You can also lodge a complaint with the CNIL.

10. Data security

We implement technical and organizational measures to protect your data against :

• Unauthorized access
• The loss
• Disclosure
• The modification

11. Transfer outside the EU

If certain service providers are located outside the European Union, we ensure that they offer an adequate level of protection (standard contractual clauses, equivalent Privacy Shield, etc.).

12. Policy modification

This policy may be updated at any time. The date of the last update is indicated at the bottom of the page.

13. Contact

Tel: 03 20 54 63 93

Mail: direction@hotel-la-paix.com